Two checks, one process

Send your documents and clear the Cuppawins Casino check

Every licensed operator must confirm who you are and where your money comes from; at Cuppawins Casino this review takes 11 hours once your files arrive.

Start verification

Malta Gaming AuthorityLicensed MGA/B2C/346/2010 since 2010, registered in Malta as Cuppawins Casino Ltd. (C-18778).

At this point

Check the verification facts before you send anything

Cuppawins Casino keeps the process short and names each step in advance.

Reviewing party

Cuppawins Casino Ltd.

Licence

Malta Gaming Authority, MGA/B2C/346/2010

Review time

11 hours

Mandatory

At the latest before the first withdrawal

Verification e-mail

[email protected]

Minimum age

18+

Getting it right

Which steps get your files approved on the first pass?

Read this the moment the verification request lands in your inbox.

Where did the upload tab go?

Open your account settings and look for the documents area; the request e-mail names it, so check that inbox first if the tab is hard to find.

Is this photo sharp enough?

Send a colour photo of your identity document with all four corners visible and no glare across the text; screenshots and dark images are rejected on sight.

Covers still in the envelope

Photograph the full address page, not just the top third, and make sure your name and the date match the details on your account.

Waiting out the 11 hours

Allow 11 hours for the team to work through the file, and keep an eye on your inbox in case one detail needs a second photograph.

Three papers

Accepted copies, not near-misses

By the end you will know which copy to take and what has to be readable in it.

Proof of identity

ConfirmsYour name, face and date of birth

Must showAll four corners, clear text, valid date

Proof of address

ConfirmsWhere you actually live

Must showYour name, full address, a date within three months

Payment method confirmation

ConfirmsThe account your money moves through

Must showYour name, the method, a visible reference

Four moments

Points where the check is requested

Read this before you swap payment methods or request a larger cap on your account.

Add the new method, then send proof

Switching to a card or wallet we have not seen means the account details no longer line up, so we ask for confirmation of that payment method before it is used.

A higher cap request

Pushing your own spending cap higher asks us to confirm you can sustain that level, so a fresh income or savings document may be requested.

The one-off spike

A payment far above your usual pattern triggers a closer look, and we may request extra papers showing the funds behind that single transaction.

Send these before your first payout

Sending your first payout request opens the review the licence demands, and identity, address and payment confirmation must be on file before release.

Send the paperwork the licence requires

Read the request as paperwork, not suspicion. Cuppawins Casino Ltd. operates under licence MGA/B2C/346/2010 from the Malta Gaming Authority, and that licence obliges us to know where player money comes from. Any player can be asked, and the question is routine.

Have these five kinds of paper ready before the request arrives.

Recent bank statements
Payslips from your employer
A tax assessment notice
Proof of an asset sale
Records of inherited money

Common faults in sent documents

Fetch a newer bill. Bills issued too long ago no longer prove where you live today, so a dated copy is refused. Pull a bill from the last few months Send the newest copy you hold

A photo that passes first. A captured screen loses the edges and detail a photo keeps, and our reviewers cannot confirm the original that way. Photograph the paper document itself Keep all four corners in frame

Getting both records to agree. Names, addresses or birth dates that differ from your account details block the review until both sides align. Compare each field against your profile Ask support to align the record

As your withdrawal waits

Send once, ask nothing twice

Every answer here follows the same rule we apply to checks: short, specific and verifiable.

How safe are the documents I send to the casino?+

Your files travel over 256-bit SSL encryption and stay inside our verification team's own queue. Only the people who must read them open them, and they exist for the KYC and AML duty the Malta Gaming Authority licence puts on us.

Do I need to send the same papers more than once?+

Usually one set is enough. A document is asked for again only when it has expired, the address on it has changed, or the first copy was too poor to read. Approvals stay on file for later withdrawals.

Can I take the photos on my phone instead of a scanner?+

Yes, a modern phone camera is all you need. Lay the document flat in daylight, fill the frame and keep your hand steady so the corners and the printed lines stay sharp. Cropped screenshots tend to fail.

What should I do when a document is turned down?+

Read the short reason attached to the refusal, then send a fresh copy that fixes that one point. If the wording is unclear, write to [email protected] and describe what you sent. A second clean attempt almost always clears it.

When at the latest does the check have to be finished?+

Before your first withdrawal leaves the account, at the latest. We can ask sooner, at registration or after your first deposit, and the Malta Gaming Authority licence requires us to complete the KYC and AML steps either way.

Why does the casino want to know where my money came from?+

The source of funds question is a routine duty of our licence against money laundering, not a suspicion about you. A short explanation of your income and savings settles it for most Australian players. Reply to the request and the check continues from there.