Five tools explained

Before the limit is needed: responsible gambling at Cuppawins Casino

On this site you play only from 18, and deposit limits, loss limits, session reminders, cooling-off periods and self-exclusion sit in every account.

Set a deposit limit

Malta Gaming AuthorityLicensed MGA/B2C/346/2010 since 2010, registered in Malta as Cuppawins Casino Ltd. (C-18778).

Where you stand

Read the essentials before your next session

This removes the worry that the important names and numbers are buried somewhere in the terms.

Minimum age18+

Regulator and licenceMalta Gaming Authority, MGA/B2C/346/2010

National registerBetStop

Helpline1800 858 858

Limit questions[email protected]

Planning ahead

Limit and control tools inside your account

Here you find out what each tool does and the moment it earns its place.

Your monthly ceiling

Capping what leaves your bank each day, week or month keeps spending inside a figure you choose while calm. Switch it on before your first session rather than after a heavy one.

What can you afford to lose?

A loss limit stops the session at a total you are willing to see go. Turn it on when you notice that one bad run tends to pull you into another.

Switch on reminders

Gentle reminders appear as time passes, so an hour does not quietly become four. Switch them on if you often lose track of the clock while spinning.

Need a break for a while?

A cooling-off period pauses your account for a while, with no play and no deposits. Choose it when you want a clean break but expect to come back.

Before and after the line

Self-exclusion closes your account to play for a set stretch and is the firmest step available here. Use it when you want gambling out of your days entirely.

A guided path

How do you cap your spending?

Use this walk-through when you have decided to cap spending but are unsure where the setting lives.

Where are the settings?

Which limit fits you?

Pick deposit, loss or session time, depending on whether money or minutes is the thing you want held in place.

A figure that repeats

Fill in the figure or the duration, then choose day, week or month so the cap repeats on its own.

Is it showing now?

Save the change, then reopen the settings page to confirm the limit appears with its period beside it.

When play feels too heavy

Support that costs you nothing here

Cuppawins Casino keeps these details on the page because a calm voice beats a solo struggle.

National Gambling Helpline

Ring this line any hour of any day for free counselling by phone, online chat or email, plus self-help tools and a directory of services near you. Conversations stay private. 1800 858 858 gamblinghelponline.org.au

Gamblers Anonymous Australia

Join peer support meetings around Australia, in person or online, where people who gamble and their relatives share experience with others who understand. gaaustralia.org.au

National Debt Helpline

Talk through gambling debt with a free financial counsellor on weekdays between 9:30 and 16:30, covering repayment options and the pressure that comes with arrears. ndh.org.au

Signals that play has shifted

Catching these patterns early keeps a pastime from turning into pressure, since a deposit limit or a pause costs nothing and starts in your account settings before the next session rather than after a loss.

Read through the list and see whether any line sounds like your last few weeks.

Chasing a loss with a bigger deposit
Spending money set aside for bills
Hiding how much time you spend playing
Borrowing to keep your balance topped up
Feeling restless on days you do not play
Playing longer than you planned again
Lying about losses to family

Someone at home plays more than they should

When is age checked? Cuppawins Casino sets the minimum age at 18. An identity check happens before a first withdrawal, so check the date of birth in your household before play starts.

Device-level blocking. Install blocking software on shared computers and phones, and keep it on the device a younger person uses. Restricting access before it is needed is calmer than removing an account later.

You noticed a change. Talk about the spending rather than the person, without blame, and say what you have noticed. The National Gambling Helpline advises relatives too, and its counsellors listen to family members as well as players.

Choose between a pause and a full stop

Can I take a few days off? Use a cooling-off period when you want distance of hours or days without closing anything permanently. Open the settings in your casino account and choose the span before your next session starts.

A long-term exclusion in your account. Closing access through self-exclusion takes the account out of reach for a long stretch of months, and it stays in place for the term you pick. Start it in your account settings and leave it there until the period runs out.

Coverage across Australian providers. Setting a BetStop registration blocks licensed online and phone wagering providers across Australia, so you cannot bet or open accounts with them. Apply online in about five minutes, nominate a support person if you wish, and plan for a minimum of 3 months that cannot be shortened early. betstop.gov.au

Protection, explained

Sort out your limits and exclusion questions

Use this when a break, a cap or a closed account feels like the next step.

If I take a cooling-off period, when can I play again?+

A cooling-off period shuts you out of the account for the stretch you picked. Put it in place before a session you sense will run long. Once that window passes, play opens again on its own, with your deposit and loss limits still where you left them.

How do I shut my account down for good over email?+

Email the support team at [email protected] asking for permanent closure, sent from your registered address so the request is clearly yours. The team confirms it and then locks the account. Permanent closure is the strongest step here, so a break first is often enough.

My brother plays far too much. Who can advise me?+

Ring the National Gambling Helpline on 1800 858 858, which takes calls from relatives as well as players, day or night. Counsellors can talk through what you have seen and point you to local services. Gamblers Anonymous Australia runs peer meetings that families also lean on.

Can I put a deposit limit on from my phone?+

Yes. Load the site on your mobile and open the same account section that holds your limits on a desktop. Deposit limits, loss limits and session reminders all sit there, so a cap can be set in a few taps before you start.

Can I raise a limit again once I set one?+

Any figure you choose is yours to revisit in the same section of the account, so a cap that no longer fits your budget can be changed. Treat the first number as a considered one. A limit belongs before play, not after a loss.

Does a self-exclusion have to run its full length?+

No. A self-exclusion holds for the whole period you chose, and the account stays shut until it ends. Ending it sooner is not something the casino offers, which is why the length deserves a careful choice up front. If a longer stop is needed, BetStop can hold it.